We want you to be satisfied with your purchase. If something isn't right, you have 30 days from the date of delivery to request a return or exchange.
To be eligible for a return, items must be:
Custom-made or personalized items are final sale and cannot be returned or exchanged. Any items marked as "Final Sale" at checkout are also non-returnable.
Got the wrong size? We offer free exchanges. Simply reach out and we'll get you the correct size shipped out as soon as your return is received.
Customers are responsible for return shipping costs unless the item is defective or we made an error with your order. In those cases, we will provide a prepaid return label.
Once we receive and inspect your return, refunds are processed within 5-7 business days. The refund will be issued to your original payment method. Please allow an additional 3-5 days for your bank or card issuer to reflect the credit.
To start a return or exchange, email us at support@thecountriehoodlums.com with your order number and the reason for the return. We'll get back to you with instructions within 1-2 business days.